Help Center
1. Ordering and Payment
Q: How can I place an order?
A: To place an order, simply browse our toy collection, select the items you want, and click “Add to Cart.” Once you're ready, proceed to checkout and follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods displayed at checkout.
Q: Can I cancel or change my order?
A: You can modify or cancel your order within 24 hours of placing it. Please contact our customer service team at [email] or through the live chat option for assistance.
2. Shipping and Delivery
Q: How long does delivery take?
A: Delivery times depend on your location. Standard shipping typically takes 7-15 business days. You can track your order through the confirmation email you receive after purchasing.
Q: Do you ship internationally?
A: Yes, we offer international shipping! However, delivery times may vary depending on the destination.
Q: How can I track my order?
A: Once your order is shipped, you'll receive an email with a tracking number. You can use this number to track your package directly from our website.
3. Returns and Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy on all unopened and unused toys. If you're not completely satisfied with your purchase, contact us to initiate a return or exchange.
Q: How do I return a product?
A: To return a product, please contact our support team with your order number. We will provide a return shipping label and instructions.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive the returned item. The refund will be credited to your original payment method.
4. Product Information
Q: Are your toys safe for children?
A: Yes, all our toys meet international safety standards and are thoroughly tested to ensure they are safe for children of all ages.
Q: How do I know if a toy is age-appropriate?
A: Each toy product page includes an age recommendation to help you choose the right toy for your child. Please read the product description carefully to ensure it suits your child’s age and developmental stage.
Q: Can I request a specific type of toy not currently listed?
A: Absolutely! We welcome feedback and suggestions. Feel free to reach out to us, and we’ll do our best to accommodate your request in future stock.
5. Account and Privacy
Q: How do I create an account?
A: To create an account, click on the "Sign Up" button at the top of our website, and fill in your details. With an account, you can easily track orders, save favorites, and receive updates.
Q: Is my personal information secure?
A: Yes, we take your privacy seriously. Our website is secured with SSL encryption, and we never share your personal information with third parties without your consent.
Q: How can I reset my password?
A: If you’ve forgotten your password, click “Forgot Password” on the login page. Follow the instructions sent to your email to reset your password.
6. Contact Us
Q: How can I get in touch with customer service?
A: You can reach us via email at [email address], or through our live chat feature on the website. Our customer service team is available Monday to Friday, 9 AM to 6 PM (local time).
Q: Do you offer live chat support?
A: Yes, our live chat support is available during business hours. You can find the chat option at the bottom right corner of the website.
